(Senior) Application Service Manager DMS (Document Management System)

Miejsce pracy: Gliwice

YOUR TASKS

• Implementation, maintenance, operation & support of a DMS (document management system) in our application landscape, which is used globally
  
• Central contact person for users in all questions concerning the application (user helpdesk, training and support), incident and problem management during operation
  
• Change request management: recording and supporting the definition of user requirements from the specialist departments, including their implementation in the system, implementation and adaptation of workflows
  
• Version/release planning together with the software supplier/manufacturer, including upgrade and patch management
  
• Knowledge of system architectures & integration (knowledge of APIs, cloud and on-premise architectures is an advantage), IT security and stability
  
• Participation in the further development of the system with regard to automated processes, AI-supported document analysis and much more
  
• Stakeholder management (IT, business areas, suppliers)

YOUR PROFILE

• Completed vocational training or studies in computer science, business informatics or comparable qualification
  
• Good knowledge of application management (application life cycle, monitoring, ticket management, monitoring of availability and performance, SLAs)
  
• Experience in the DMS environment is an advantage
  
• Knowledge of automation, including Python, PowerShell, Linux scripting, Ansible and basic database knowledge (SQL, PL-SQL)
  
• Knowledge of the “big picture” of modern application design (URL/ load balancer/ web server/ application server/ interfaces/ firewalls etc.) is an advantage
  
• Initial experience in the cloud environment (Azure, Azure DevOps) as well as certificate and API management is an advantage
  
• High degree of self-organization and responsibility, ability to work in a team, cross-functional cooperation on an international level
  
• Good written and spoken English and/or German skills
• Initial experience in working on projects are desirable
  
  

Personal / social skills

• Open-minded and open to new topics and technologies
  
• High willingness to learn
  
• Teamwork and mutual support
  
• Hands on mentality (including a proactive approach)

WE OFFER

• Stable employment - we have been operating on the Polish market for over 30 years
  
• International work environment - practical use of language skills (English and German)
• Opportunity to learn about new tools and technologies
  
• Ability to choose the form of employment tailored to your needs - employment contract or B2B contract
  
• Environment supporting work-life-balance - hybrid work model and flexible working hours
  
• Benefit package - private medical care, lunch card, cafeteria platform (Multisport card possible)